Puppy&Tailz is dedicated to enhancing the lives of dogs. Our mission is to provide every dog with comfort, safety, and joy through high-quality products. Each item we create is thoughtfully designed to support a happier, healthier life for your furry companion.

Your satisfaction is our top priority. That's why we guarantee you a range of benefits, including:

• Express email response within 24 hours
• Extended return policy – try it for 30 days

Monday to Friday: 9:00 AM - 4:00 PM

• Email: support@puppyandtailz.com

We pack each order individually to ensure that your products arrive in perfect condition. Currently, delivery takes between 3 to 7 days. During peak times, it may extend to up to 14 days. We are continually working to improve this process to guarantee faster shipping times.

You might receive separate packages occasionally, as we sometimes ship items in different ways. However, we usually send all products in one package.

We strive to deliver your product in perfect condition. However, if you do receive a damaged item, please contact us via email at support@puppyandtailz.com. We will work together to find a satisfactory solution for you.

Yes, we offer a 30-day return policy for all products, no questions asked. Please ensure that the product is returned in its original condition and meets hygiene standards. Our goal is to make the return process as quick and secure as possible.

To start a return, simply contact us at support@puppyandtailz.com.

Our team handles all complaints promptly. Please reach out to us at support@puppyandtailz.com.